Frequently Asked Questions
Everything you need to know about our handcrafted treats.
How do you ensure my chocolate doesn't melt during shipping?
During warmer months or when shipping to hot climates, we utilize insulated thermal packaging and frozen gel packs to maintain a cool temperature for your chocolates.
Are your candies made in-house?
Yes! Every piece of candy and chocolate is handcrafted in small batches right in our family-owned shop to ensure the highest quality and freshness.
What is the shelf life of your chocolates?
Most of our chocolates are best enjoyed within 3 to 4 weeks of delivery. To maintain freshness, store them in a cool, dry place away from direct sunlight.
Do you offer sugar-free or vegan options?
We do offer a selection of sugar-free chocolates and various vegan-friendly treats. Please check the specific product descriptions for dietary information.
Can I place a custom order for an event?
Absolutely! We specialize in custom party favors and gift baskets for weddings, corporate events, and parties. Please contact us at least three weeks in advance for large orders.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 48 hours for a resolution.